How do I book a viewing?

Our show apartments are open now! Please give our Residents' Services Team a call on 0141 648 1196 or send an email to [email protected] and we’ll happily book you in.

When will I be able to move in?

Our apartments are available to move in now.

What sort of contracts will be available?

Stay as long as you like, the lease you sign is a Private Residential Tenancy. See your terms in your tenancy agreement for further information.

Do I have to pay a deposit for my apartment when I move in?

We ask for a deposit of one and half’s months’ rent before you move in, and this is lodged in a tenancy deposit scheme for the duration of your tenancy. It’s refunded to you at the conclusion of your stay in line with your lease agreement and the condition of the property.

Can I have a BBQ on my balcony or terrace?

No. This is a fire hazard to the building and residents.

Can I smoke in my apartment?

You can’t smoke in the apartment; however, you can smoke outside the buildings in the smoking designated areas.

Can I hire the private meeting rooms or dining rooms?

Yes, these can be hired, and can be reserved through the on-site concierge team.

Do I need to pay for utilities?

Yes, you do need to pay for utilities. Heating and hot water is supplied through a central system, please note this is not included in the rental but billed on a consumption basis. Tenants are responsible for the council tax payment to the local authority, and payment for the electricity to their chosen supplier. Further details will be given to you at your apartment viewing and move in induction.

Do the apartments come furnished?

Your apartment can come furnished with our premium-quality furniture package, which includes luxury pieces from designer brands. We’ve thought through every detail – from sustainable bedside tables to the double or king-sized sumptuous beds in every bedroom. Or you can choose an unfurnished apartment and bring your own furniture. The choice is yours.

Is there car parking?

Yes, there are 17 secure allocated parking spaces especially for residents. You can apply to rent one for a monthly fee. Please give our Residents’ Services Team a call on 0141 648 1196 or send an email to [email protected].

Does the gym cost extra?

No, it doesn’t cost any extra, so work out as much as you like. Ask our Residents’ Services Team for more information on how to organise your induction.

What kind of pets are allowed?

Our apartments are pet friendly, but there are a few restrictions on the type, size and breed. As a general guide, small pets are ok, but medium and large ones might not be. You can view a copy of the Pet Policy here.

Can I decorate the apartment?

Yes. You need to complete an Alterations Request form and get this approved by the on-site team first.

Is broadband included?

Yes, 100 mbs is included free. Broadband is provided in each apartment for residential use and Wi-Fi is available in the communal areas. The provider is Glide. In order to access the apartment’s broadband, you will need to sign Glide’s Terms and Conditions. Apartments will also be set up for Freeview.

Is there cycle storage?

Yes. It’s free and secure with fob access located inside the building and available to residents on a first come first serve basis. There are 380 spaces available. Before using the bike storage for the first time, please see the Residents’ Services Team to confirm your make, model and colour of bike. You will also need a bike lock and chain to secure the bike in the stand.

Are there communal areas?

Absolutely. Multiple! Candleriggs features a number of shared spaces which are available to all residents. These include a residents’ lounge, a private dining room, gym, yoga studio, co-working spaces and three roof terraces. These areas offer a great space to relax, meet other residents, or work from for a change of scene.

Will there be residents’ events?

Most definitely. We’re creating a vibrant community and will be running regular events. Everything from wine and cheese tastings, virtual fitness classes, Summer BBQ’s, book clubs, cake bakes, bike club, running club, knit and natter, charity volunteering days and yoga. There’s something for everyone.

What’s included in my rent?

• Your apartment
• Designer furniture if applicable
• Superfast broadband*
• Cycle storage
• Management team & concierge onsite
• Parcel collection
• Maintenance team onsite
• All our amenities
  • Gym
  • Private dining**
  • Outdoor terraces
  • Meeting rooms
  • Games and TV lounge
  • Library lounge
  • Workspace

Is there an online support service?

Yes. All residents have access to a private resident’s portal which has handy apartment user guides, you can log any maintenance requests, view your rent balance of your account, regular building updates and community events.

Who is my landlord?

Candleriggs is a build-to-rent property created and managed by Legal & General. Legal & General is on a mission to standardise and improve the quality of renting for city dwellers by recognising the preference of the modern renter and offering ease of living through fantastic amenities, residents’ services and quality, crafted design.

Who is my managing agent?

Candleriggs is an L&G Homes for Rent community. Please see our other communities here. Urbanbubble are the registered lettings agent for this community with LARN 2207001.

Who do I keep in contact with during the application process?

Please contact our Residents’ Services Team using the email: [email protected] or alternatively call them direct on the Candleriggs telephone number, 0141 648 1196. The team will keep you up to date at all points and signpost you through the simple referencing process.

What are the documents required to start the application process?

We require one copy of photo identification:

• Copy of photograph ID: UK passport, a passport or national identity card showing that the holder is a national of the European Economic Area (EEA or Switzerland)
• A registration certificate or document certifying or indicating permanent residence issued by the Home Office, to a national of the European Economic Area or Switzerland.
• A biometric ‘residence permit’ card issued by the Home Office to the holder indicating that the person name has ‘indefinite’ leave in the UK, or has ‘no time limit’ on their stay in the UK.

If you don’t have a passport please provide us with two of the following:

• A copy of full driving or provisional photo card UK driving license
• Copy of birth certificate.

If you are outside of the EEA we will require:

• A current passport or other ‘travel document’ endorsed to show that the holder is allowed to stay in the UK for a time-limited period.
• A current biometric ‘residence permit’ card issued by the Home Office to the holder, which indicates that the named person is permitted to stay in the UK for a time limited period
• A current ‘residence card’ (including an accession residence card or a derivative residence card) issued by the Home Office to a non-EEA National who is either a ‘family member’ of an EEA or Swiss national or has a ‘derivative’ right of residence.

We also require a copy of your Proof of Address:

• Copy of Proof of Address: Issued within the last 3 months.

Please speak with the on-site Residents’ Services Team if you have any question regarding any of the above.

Without this documentation your application cannot begin – therefore it is imperative these documents are received as soon as possible.

Please email the documents to [email protected] if you haven’t already provided these during the enquiry/viewing process.

What is a reference check?

Once the full documents are received your application details will be sent to our trusted approved referencing agency, Let Alliance. We will endeavour to do this within no more than 24 hours of confirmation of the reservation so not to hold you up moving into your new home!

Let Alliance will email you straightaway and request that you complete their online application form.

Please complete the form as soon as it is received so that Let Alliance can start your reference check.

Where necessary the reference check will include an employment and previous landlord references.

Upon completion of the credit check, Let Alliance will contact the Residents’ Services Team and confirm if you have passed or failed.

If you have passed, we will call you on the same day to advise this and to agree a move in date and discuss the next steps.

If you have failed, we will advise you of this and where possible we will suggest alternative ways to support and continue your application for an apartment at Candleriggs.

Who arranges my move in date?

Upon passing your reference check, a member of the Residents’ Services Team will telephone you to advise you of this and agree your move in date and confirm these details via email.

The apartment will be checked on site for maintenance and cleaning so that your new home is perfect!

We will send you your PRT and a calculation of the move in monies within 48 hours of confirming your move in date and final tenancy details.

Cleared payment is required in our bank account at least 4 days before the move in as well as your signed Tenancy Agreement in order to avoid delays in your move in.

Without the above two items keys cannot be exchanged and we will have to push the move in date back.

What happens after my move in?

The Residents’ Services Team will send to you on your move in day your move in pack, which will include your countersigned Tenancy Agreement, Move in letter, FAQ’s, a copy of your apartments Inventory and your Resident Welcome Guide which includes information on the amazing site, the amenities, facilities available to you, local pubs, restaurants, and the discounts and deals available to you for being a Candleriggs Resident. (These documents will also be available to you via the Resident Portal).

Following your move in any queries or questions you may have will be happily answered by our Front of House team and or our on-site Residents’ Services Team to whom you’ll already know!

Once you’ve settled in and would like another guided tour and induction to the on-site facilities, book in a time via the [email protected] email or pop and see the team in person and we’ll schedule in a date and time!

Our aim is to get you moved in as smoothly as possible, therefore, we do require the application process to be completed within 7 days of the initial contact from Let Alliance (as per your signed reservation form – delays may result in the apartment going back on the market! – which we don’t want!).